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Initiative for Managing Services

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Welcome to the
Initiative for Managing Services

The Initiative for Managing Services, (IMS), was created in 2004 to address the increasing importance of service issues in today's business environment. IMS supports faculty and student research on service management issues, organizes training programs for executives from the service industry and ensures that cutting-edge service curriculum is developed for the Fisher College Business. Please explore the links below to find out more about the Initiative for Managing Services.

Current IMS News

Click to hear Professor Neeli Bendapudi talk about test markets on NPR’s Talk of the Nation. Choose Columbus, Ohio: Test City in the last selection in the play list.

6th Annual Fall Program: November 12, 2009 "Speed & Agility: An Advantage for Turbulent Times"

About IMS Click for more information about why IMS was created, and a detailed description of the IMS Mission.

Advisory Board Click here for a link to our Corporate and Faculty Advisory Board members.